What is the company policy for passengers who appear intoxicated?

• A. No passenger who appears intoxicated may be allowed to board except in an emergency.
• B. Passengers who appear intoxicated may board with a medical clearance.
• C. They may board if they sign a waiver.
• D. They may be restrained if intoxicated.

Answer: (A)

Safety first: a passenger who appears intoxicated can impair safety-critical tasks, judgment, and the ability to follow crew instructions. Because of that, the company policy is to prevent boarding of anyone who looks intoxicated, with only an emergency situation as the exception. Medical clearance or waivers do not override this safety rule, and restraining a passenger is not a policy-based solution for the boarding decision. The aim is to keep the flight crew, passengers, and operations safe by not permitting intoxicated individuals to board unless there’s an urgent, emergency need to do so.